Local Field Support

Technical On-Site Process Analysis and with State-of-the-Art DuBois Laboratory Support

DuBois first line of support is our local field personnel that have the ability to perform basic onsite testing. With over 300 Technical Field Representatives across North America, DuBois is uniquely positioned in the marketplace to provide true local field support. We will partner with your team to survey and audit your processes to analyze opportunities for:

  • Improving efficiency
  • Reducing your energy, chemical, process times and labor
  • Eliminating waste
  • Ensuring product quality

Standard On-Site Service Visits:

  • Validate the approved process parameters
  • Calibrate and maintain chemical feed and monitoring equipment
  • Troubleshoot any communicated issues
  • Verbalize findings to your team
  • Conduct any planned on-site training
  • Follow-up with written documentation

When you need additional support, DuBois offers comprehensive technical assistance, state-of-the-art laboratory equipment and skilled laboratory personnel. DuBois has a dedicated team of highly experienced Technical Specialists that support your local Technical Sales and Service Representatives. They will work at with you at your facilities to:

  • Identify continuous improvement opportunities
  • Assist with critical new product and process conversions
  • Help troubleshoot issues when they arise
  • Provide training